Dragonfly Hotels have a simple philosophy: economy with excellence. It means we do the basics brilliantly, with a splash of panache for good measure.

In four key east of England locations, we deliver comfort, convenience and efficient, switched-on service, sensibly priced so you can do more with your trip, whether you’re staying with us for business, leisure, or a little bit of both.

Newly refurbished, our Bury St Edmunds hotel is a restful retreat set just outside of town, off the A14 and A134 is close proximity to Cambridge, Ely and Newmarket, making it an ideal base from which to explore the charms of East Anglia.

Bury St Edmunds historic centre is minutes away and visiting the award-winning restaurants, fantastic shopping and annual festivals, and stunning park couldn’t be easier from here.

Relax in our remodelled restaurant and bar, Barley + Graze, or recline in the spacious confines of your room, enjoying the award-winning Hypnos beds, Freeview channels and complimentary WiFi.

With free on-site parking too, you’ll find staying with Dragonfly as effortless as it is enjoyable. But don’t get caught out like many many others have. If you have not checked your car in within 10 minutes of arriving, their “independent” parking company will send you a fine for parking without permission. Even if you are just picking someone up and you stay longer than 10 minutes you will be fined. Many Taxi drivers have been caught out, and the manager has been most unhelpful in getting such cases resolved.

1 Review for Dragonfly Hotel


10 Reviews

Far Better Places To Stay

Advice is not to stay here, there are better places where parking is free, and there is not the possibility that you will be charged to parking.

Some Reviews from Trustpilot
Poor service, food was awful, barely cooked and over cooked! unexpected £25 fee on check in! Rooms were dated and not very clean! We had a few family members staying here and we all said the same, will not be staying here again and wouldn’t recommend!

We stayed on night and we’re charged an extra 25 pounds fee which wasn’t indicated until check-in.
Still waiting for the refund I was promised by the hotel receptionist on check out.
Hotel ignores. my emails,then I send the receipt as proof and they want bank statement as well,no way I’m sending this .
Never been charged a fee at other hotels.
Was told room and breakfast would be 81 pounds but got charged 107 pounds.

Very poor customer service, when asked to speak to manager she was too busy! Hotel restaurant closed to guest as they had functions on! No room service either. Seems they don’t care about the individual guests. Room had dripping cistern and TV didn’t work

Absolutely outraged!!!! Free parking was part of the deal for a 4 night stay in October 2021. I have just received notification of a fine of £100 for a 19 minute parking slot on the 3rd day of my stay!!!!!! Was the hotel manager extremely apologetic and reassuring when I phoned her???? Did she offer to immediately deal with the FALSE allegation of illegal parking??? Absolutely NOT. I have had to lodge my own appeal, been charged by the hire car company for having to deal with the fine demand and am still waiting for a response to my email to the hotel manager of an hour ago. If you’re thinking of staying here, I urge you not to!!!!!!! Any response Madam Manager????

Cutting a long story short we had multiple rooms booked, I decided to get picked up even though I had a room booked. The car park is a separate company and because the car was there longer than 10 mins we were fined £100!! The hotel couldn’t care less I’m absolutely disgusted and will never book there again!!

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March, 2023




August 26,2019

  • Tuesday
  • 9:00am - 10:00am
  • eXplorer
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