City Electrical Factors Ltd is a private limited company established in 1951. We are the United Kingdom’s leading Electrical Wholesale Network with almost twice as many distribution outlets as our nearest competitor.
Our group of electrical companies not only extends throughout the United Kingdom but also North America, Ireland, Spain and now Australia.
Our business has been built on service to our customers and at City Electrical Factors we believe your problems and challenges are our problems and challenges and our duty is to find solutions to them.
In order to provide the best possible service, we have developed a highly responsive and motivated organisation that can adapt readily to each individual customer’s needs and requirements.
We believe in offering each of our customers the same superior quality of service and products.
Our IT systems have been developed “In House” so that we can respond to any order whether large or small and track that order from receipt to delivery.
Our team of professional delivery drivers then deliver the goods, when you want it and where you want it, this service is free and there are no minimum charges.
We are partners in our customers’ development and in everything we do our aim is to put the customer first and look to exceed their expectations.
We believe in developing our relationship with our customers and look to improve communication between us whether face to face, on the phone, in writing or through the internet.
Technology has come a long way and at CEF we are always looking to improve our service to the customer through the latest innovations available.
We pride ourselves in being good listeners and all of our staff are readily accessible to help our customers in a friendly and meaningful way.
Our customers are central to our business and are assured of a superior level of service and attention, second to none.
We go further by committing ourselves to staff training programmes to improve their knowledge and skills, whilst aiming for excellence in Customer Service